Effective Date: 04/07/2024

1. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of delivery for a full refund or exchange, subject to the conditions below.

2. Conditions for Return

• Items must be returned in their original, unopened, and unused condition with all packaging and labels intact.
• A proof of purchase is required for all returns.
• Products that are opened, used, or damaged cannot be returned unless they are defective or incorrect due to our error.
• Clearance items, gift cards, and personalized or custom-made products are non-returnable.

3. How to Return an Item
To initiate a return, please contact our customer service team at sales@cosmeticlabsny.com with your order number and reason for return. We will provide you with a return authorization number and instructions on how to send your item back.

4. Refund Policy

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. Original shipping charges are non-refundable.

5. Exchanges
If you need to exchange an item, please follow the return process outlined above and specify that you would like an exchange. Exchanges are subject to product availability.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 5 days of receipt at sales@cosmeticlabsny.com. We may request photographs of the damage or defect to process your claim and arrange for a replacement or refund.

7. Contact Us
For any questions about returns or refunds, please contact us at:

• Email: sales@cosmeticlabsny.com